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Web Vs on-site CRM?

by Manny 12. November 2008 01:42

Web based CRM is also known as hosted CRM and is a new form of cost effective CRM delivery. These systems usually have poor user interface and are proprietary systems. It is very difficult and expensive to have custom development on web based CRM. On-site CRM is also know as windows based CRM, which through the introduction of .net it has become easier and less expensive to provide a much richer user interface with numerous features slowly doing away with numerous disparate systems. (1 system for all front-end which is the future of CRM i.e. 3^rd Generation CRM)

The following are the Pros and cons to Web based CRM.

Pros:

· Easy to set-up

· No server required

· Usually cheaper

· Low in-house maintenance

· Easier to deploy updates and fix’s

Cons:

· Data is off site (Need Security Guarantees, Redundancy etc.)

· Competitors can have same capabilities

· Limited business automation tools

· Totally dependent on service provider and internet connectivity

· Expensive to interface into existing or new systems, Messaging, Product and Accounts ( 1 system for all)

· You don’t own the database you lease it

· Biggest problem - you house your most important asset under someone else’s responsibility making it impossible to simplify all companies IT systems.

To summarise web based CRM is easier for the CRM vendor not the CRM user. Find the correct CRM vendor make them understand your issues, concerns and requirements and make sure they deliver a solution specific for your business.

For further information visit: CRM Solutions

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Tags: web crm, hosted crm, windows crm, crm solution, on site crm

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Comments

11/14/2008 4:47:39 PM #

Good review. web-based crms do have some disadvantages but I've used one for about 2 yrs now and find it to be great. Its easily customizable-is a few steps but once you learn its great. Has email integration features and so on.. Overall, I would definitely choose a web-based crm over in-house. But ofcourse, all depends on your Vendor.. Good Blog

Thomas Trevino

11/15/2008 8:48:34 AM #

Hi Thomas,
I agree that the convenience of web CRM is great, but to upload all my customer docs and accounting info to someone elses network is something that concerns me.

You also have the issue of fax, sms and having to depend on outlook and even exchange.

The one that gets me the most is that you are constantly having to pay till deaf do you part.

Emanuel

Emanuel

11/21/2008 9:48:21 AM #

Hi Manny,
I understand that something like that can concern anyone whether it be security issues or even the ability to do so.. I use www.salesnexus.com and might I add i work for them as well. We have learned that in order to sell or provide support for something you need to use it your self, agree? Well, we have a contact document management tab built in. This is a place where you can easily upload customer documents and files to be stored and attached to a contact. It is stored on servers that are hosted by Rackspace (you can see their website for security). Our system also has a built-in fax capability which you pay per fax so its not like a monthly price. Its a pay-as-you-go type thing. Our system even has email integration. Sure you can use outlook to send email or our system to send email but even those that are sent through outlook can be captured in salesnexus for record-keeping.

Sure I can see how having to pay a monthly or annual charge can get someone but when you look at an in-house solution and invest in one and then something breaks or goes wrong, the charges for repair or even just technical support can pile up to more than what you would pay for a one year subscription with Salesnexus. You have to pay for updates (salesnexus receives free updates and system improvements). So the reoccuring charges can be something to think about, but compare to the unreliability of an in-house solution. With an in-house solution, your pretty much on your own..

Thomas Trevino

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