Every business defines its level of failure or success according to the quality of customer relationship management it offers. While larger corporations can still get away with mediocre levels of customer service, small companies or startups need to ensure that their customer management is of top quality. Only then can the company hope to forge long lasting business relationships with the customers over a period. More...

Have you ever found yourself in this scenario? You are excited on the prospect of using a small business software solution. However, once you get to open it, you realise that you’re exploring very unfamiliar territory. The features you are familiar with ant be found. Some buttons seem be in the wrong place. The entire graphical user interface is completely wrong for you. More...

Web based CRM is also known as hosted CRM and is a new form of cost effective CRM delivery. These systems usually have poor user interface and are proprietary systems. It is very difficult and expensive to have custom development on web based CRM.  On-site CRM is also know as windows based CRM, which through the introduction of .net it has become easier and less expensive to provide a much richer user interface with numerous features slowly doing away with numerous disparate systems. (1 system for all front-end which is the future of CRM i.e. 3^rd Generation CRM)

The following are the Pros and cons to Web based CRM. More...

Any good business owner knows the importance of CRM applications. However, if there’s one thing that needs to be answered even before you decide to invest in one, it’s this: should you have it hosted or in-house? More...