In the recent years, a large number of businesses today work online. Online and web based businesses rely extensively on emails, txt messages and other such technologically advanced communication methods. For such businesses, it would be necessary to send out, read and respond to hundreds of different emails on any given day. With such a large number of emails as well as txt messages to handle every day, it would be necessary for them to use a system which would allow them to generate personalized emails automatically.More...

For every business, the right type of workflow design is important if they want to ensure that their business runs in an efficient, cost effective way. There are no businesses today that can work without using the internet. In fact, when it comes to businesses, emails tend to be one of the most used business tools. Emails are used not just within the organization but are also very widely used when communicating with clients as well as customers and third parties. In larger organizations, email management tends to be one of the most difficult tasks since on any given day there are hundreds of emails that are exchanged More...

Speed of application use

 Probably the key for all business’s and the reason that more than 80% of the CRM market is still application based. If you have x amount of people using the system for X amount of time,  you will have to understand that this is costing you up to 30% more because managing this amount of data through a web interface will mean more man hours inevitably. Application based systems (win based) will be quicker to access i.e www.mycrminhousesystem.com  but this will be it from a speed perspective. More...

Web based CRM is also known as hosted CRM and is a new form of cost effective CRM delivery. These systems usually have poor user interface and are proprietary systems. It is very difficult and expensive to have custom development on web based CRM.  On-site CRM is also know as windows based CRM, which through the introduction of .net it has become easier and less expensive to provide a much richer user interface with numerous features slowly doing away with numerous disparate systems. (1 system for all front-end which is the future of CRM i.e. 3^rd Generation CRM)

The following are the Pros and cons to Web based CRM. More...