An increasing number of businesses have started realizing the advantages of investing in state of the art crm software. If the crm contact management system is managed optimally, it can change the way businesses conduct their operations for the better. More...

Crm solutions refer to customer relationship management solutions, which help businesses, understand individual customer preferences, behavior as well as niche requirements. Such crm software also enables companies to implement specific marketing strategies as well as technologies, which help raise revenues as well. More...

Businesses have walls too, which separate departments, marketing strategies as well as employees. It is only with proper high quality business crm systems that such barriers can be broken down effectively. More...

With a growing number of businesses expanding each day, there is a rising demand for more speed, which entails greater business automation in various processes. Using case management software, legal companies can realize significant competitive advantage. More...

These days many companies are investing in customer relationship management software to help expedite and enhance the productivity of their sales personnel. Provided the business invests in the right kind of systems, they can achieve a tremendous boost to their revenues. More...

Speed of application use

 Probably the key for all business’s and the reason that more than 80% of the CRM market is still application based. If you have x amount of people using the system for X amount of time,  you will have to understand that this is costing you up to 30% more because managing this amount of data through a web interface will mean more man hours inevitably. Application based systems (win based) will be quicker to access i.e www.mycrminhousesystem.com  but this will be it from a speed perspective. More...

A database is handy when you want to effectively manage your customer information. You might not need one initially; however, once your business starts to soar or you want to make sure you provide the best quality customer service. After all, you have a much better chance of being able to sell something to an existing customer. More...

Have you ever found yourself in this scenario? You are excited on the prospect of using a small business software solution. However, once you get to open it, you realise that you’re exploring very unfamiliar territory. The features you are familiar with ant be found. Some buttons seem be in the wrong place. The entire graphical user interface is completely wrong for you. More...

There are literarily thousands of CRM definitions out there, and they all have a few things in common.

CRM is all about:

1.       Customer Centric organisations

2.       Managing Customer Relationships by gaining customer insights

3.       Maximise customer satisfaction, business performance and profitability

When I look at the main points above a number of questions come to mind! More...

3GBusiness CRM is a simple and easy-to-use Sales, Business Automation and Contact Management database, designed for companies that sell products and services to numerous customers. More...

Over the years I have been asked this question numerous times, and my response has changed. 10 years ago my answer would be customer database purely on the sheer complexity and the poor ROI (return on investment) that CRM offered small business.  Most small business initially rely on word documents, spreadsheets, shared folders, outlook express and paper files. As the business evolves it becomes difficult to access the necessary customer information when required, thus customer service is compromised and growth is limited due to labour intensive business processes. At this stage most small businesses will search for a better solution.

So what options are out there? - Tailor made customer database, off the shelf customer database, in-house CRM and hosted CRM. More...

Have you ever imagined what would happen if you could only remember 30% of the discussions or interactions you had with your friends?  What if your friend asked not to call them at work and you forgot and they got into trouble.  How long do you think you could maintain these relationships?

Surprisingly enough this happens every day within most businesses even the ones that have a CRM solution.  More...

A lot of people buy a CRM solution because they know another business that successfully uses one or they just simply need a customer database. It is important to note that all CRM solutions are different especially when we consider interoperability with your existing and future systems. The main reasons to buy a CRM solution should be to save you thousands on staff resources, hardware, software, integration and maintenance. Having worked with numerous CRM application providers such as SAP, Siebel and Teradata my advice is to tread carefully and consider the following: More...

Technology can only get you far. There are, in fact, far more important things that you need to focus on to ensure that you can have your business smooth-sailing. One of these is to establish better and more effective sales management. More...

A long time ago—when the concept of CRM, or customer relationship management had not been heard of, and that there was no software that would help you with it—businesses would utilize various kinds of applications to keep track on the performance of their enterprise. For instance, to serve as a database for their customers, they make use of a spreadsheet. They also have a fax machine, and e-mail account, and mobile phone to reach out to their customers. Moreover, they generate reports manually, based on whatever information they can find in their Excel file. More...