I came across the following blog which I found very interesting. I post my response below

http://forum.wbpsystems.com/discussion/229/ms-word-ms-outlook-integration

Hi Jonmorgan,

I stumbled across this blog and found your opening question quite interesting.

"are there any plans to integrate MS Word & MS Outlook?" More...

3G Vision's – October Newswire

3GB Reporting Beta – Pre release beta out now!

Welcome to the 3G Vision October Newswire. During the past 3 months 3G Vision has launched our new UK/US web site www.nxgcrm.com and a number of numerous new features including our innovative easy Reporting system .

Once again we would like to thank all existing customers for spreading the word about the 3GB business CRM, as October has been our record month for new customer sales. We value your suggestions and opinions and encourage feedback and new feature ideas. Please feel free to email me directly. (Details below)

As you are aware at 3G Vision we are focused on making things Simple and Beautiful, we hope you enjoy.

3GB CRM V3.3.2 New Feature List:

3GB Reporting Beta – “Now anybody can create reports!” More...

I was browsing the web and I came across an interesting article Six Ideas for Next Generation CRM by Graham Hill. I found this article quite interesting so I added my response which I have provided below:

Hi Graham,

I really enjoyed reading your article, your views combined with Patty's are a breath of fresh air..

I would like to add 2 dimensions to Next Gen CRM:More...

There are many options which vary based upon price and volume, but before considering a solution there are 2 important factors that need to be addressed:

1. How do I minimise the use of paper documents?

2. Is the new system going to simply or complicate existing processes? More...

What is sales? Sales is the art of persuading or influencing a specific outcome. We don’t realise it but we all sell in one way or another, at work at home with our friends and with our families without even knowing and some of us are better than others. But it’s important to remember that you can’t persuade without three key ingredients:More...

Speed of application use

 Probably the key for all business’s and the reason that more than 80% of the CRM market is still application based. If you have x amount of people using the system for X amount of time,  you will have to understand that this is costing you up to 30% more because managing this amount of data through a web interface will mean more man hours inevitably. Application based systems (win based) will be quicker to access i.e www.mycrminhousesystem.com  but this will be it from a speed perspective. More...

The Job Management System has arrived!

Welcome to the 3G Vision Newswire. During the last 3 months 3G Vision has been very busy launching numerous new features and a major new module called the 3G Job Management System.

We would like to thank all existing customers for spreading the word about the 3GB business benefits, as June has been a record month for new customer enquiries. We value your suggestions and opinions and encourage feedback and new feature ideas. Please feel free to email me directly. (Details below) More...

3G Business –  April Newswire #2

In the last newsletter we covered that in a recessionary period the challenge is to sell more whilst reducing costs. We also mentioned that the most cost effective way to achieve this is to introduce sales automation tools which will simplify the job of selling thus your sales team will sell more.

How do we simplify and reduce the cost of selling? More...

3G Business –  April Newswire

The rules in business are pretty much the same irrespective of buoyant times or during a recession. The main differences being during a recession you need to work harder to get the sale, in other words you need to do more for less. More...

3G Vision – March Newswire

Welcome to the 3G Vision Newswire. During the month of February 3G Vision has been very busy launching a new web site and preparing for the launch of 3GB V3.2

We would like to thank all existing customers for spreading the word about the 3GB business benefits, as February has been a record month. We value your suggestions and opinions and encourage feedback and new feature ideas. Please feel free to email me directly on details below. More...

When you are in business, it is very important that you can learn to adapt to new technology. For one, your competitors will try their best to do so, and if you want to beat them or at least join them, you should make such an investment. Moreover, new technologies are now very helpful when it comes to contact management. You want to make sure that you can extend exceptional customer service at the least possible amount of time. More...

Let’s face it there are not many days that go by that we don’t send or receive an email, in fact it is estimated that there is 35 billion emails generated every business day (data from IDC).

It’s easy to understand why, you can send an email to the other side of the world and within seconds it's there. Email is ubiquitous it can be sent from any device to any device and these days anywhere and anytime. We receive emails from prospective customers, email's from our web site, emails from suppliers, email's to new and existing customers and the list goes on and on.

So with all these emails how is small business managing? More...

Next Generation CRM platforms need to offer full customisation. With the number of flexible design tools and components for .net and other development platforms there are no excuses for CRM providers not to offer truly simple customisation tools that can be used by non IT minded individuals.

Both business that are different and ones that have similarities deserve the right to customise their business process and workflow management to achieve business efficiency and differentiation. When implementing a CRM solution it is important to customise the CRM application to your business, not customise your business to suit your CRM. More...