A lot of people buy a CRM solution because they know another business that successfully uses one or they just simply need a customer database. It is important to note that all CRM solutions are different especially when we consider interoperability with your existing and future systems. The main reasons to buy a CRM solution should be to save you thousands on staff resources, hardware, software, integration and maintenance. Having worked with numerous CRM application providers such as SAP, Siebel and Teradata my advice is to tread carefully and consider the following: More...