3GB CRM Software Solutions

3GBusiness CRM is a simple and easy-to-use Sales, Business Automation and Contact Management database, designed for companies that sell products and services to numerous customers.

This powerful 3rd Generation business software enables small to medium size business to simplify IT management and greatly reduce the cost of ownership by delivering numerous features traditionally found on multiple systems on a SINGLE PLATFORM. It enables the convergence of all front-end business data into a single software platform SAVING YOU THOUSANDS on staff resources, hardware, software, integration and maintenance.

Our CRM Advantage

Imagine the capability of one system for ALL:

• Contact Management Solution
• Sales Force Automation
• Workflow Management
• 3G Messaging Engine (Email, Fax, SMS & VMS)
• 3G Messaging Clients (Email, Fax, SMS)
• e-Docs (Doc Manager)
• Calender, Actions, Tasks, Activities, Appointments
• Product Manager
• 3G Doc Editor
• Quotes and Invoices
• Event Mgr
• Import & Export Tools
• Notes and History
• Knowledge Management

That can be configured and customised by virtually any member of your organisation.

Why 3GB CRM Software Solutions?

3GBusiness CRM has been developed for small to medium size businesses that want to maximise profit by delivering the highest level of customer service, minimise the cost of IT ownership, minimise human resource requirements and empower their staff with the right information for every customer at the right time. All of which is achievable by using our customer relationship management software.

3GB CRM is a radically new business system like no other. It was developed to deliver all front-end business system requirements on 1 single platform, providing small to medium size businesses IT capabilities traditionally only found in large companies with large IT budgets.

The entire system runs on a single front end application and is integrated into 1 single SQL Database, providing numerous powerful features not seen before in any single business solution. The following is a graphical breakdown of each system module.

CRM 6 main modules

• Contact Manager
• Sales Force Automation
• Workflow Management
• 3G Unified Messaging
• e-Docs
• Product Manager

Contact Manager

The contacts manager enables you add numerous Contacts, Business Details and Addresses to each contact. The system has been designed to accomodate both consumer and bunsiness clients enabling you to use the system for both Business to Consumer (B2C) and Business to Business (B2B).

The Contact Manager is an integral component of the 3GB system, which is fully integrated into all the other modules, enabling LIVE management of actions and workflow processes.

With a large number of features the contact manager enables you to keep an auto log of everything that happens with the customer:

• Contact tool enabling to type in case notes and discussions with the customer
• Log of every view of the customer file
• Log of Docs, letters, invoices, Emails, Fax's, SMS's Generated, Received and Sent
• Log of status changes, imported cases, imported leads
• Log of case creation date
• Basically every event is logged and who initiated it
• Plus much more...

Sales Force Automation

At 3GBusiness we believe you should "Never have a human do what a computer can" Some of the greatest weakness in most business systems are the numerous disparate systems, the lack of business automation and a simple Action/Task Management system (Workflow Management). We believe that people work best when they don't have to perform menial repetitive tasks and when there is a simple clear list of Actions and Tasks allocated to everyone within the organisation.

"3GB CRM enables you to serve more customers"

Some of the features included are the case tracking features which provide numerous tools to maintain and track each individual customer throughout the entire sales process and allocate actions and work items to various teams and departments.

Lead Management is an integral part of the sales automation module. It enables the management of a Lead throughout the entire sales process. Numerous workflow and business automation tools are provided to manage leads from the lead to the close stage.

3GB Unified Messaging

The 3GB CRM Messaging Engine is unique and the only messaging platform that provides you both Function/Department based messaging and Data Base Integrated Unified Messaging. (1 single platform for EMAIL, FAX, SMS and VMS).

Function and Department based messaging

Function and Department based messaging means that messages are sent and received based upon a department or a function (Not the user's email address) and directly received or sent within the customers database file. Upon received messages the case owner, the department/function members are all notified. (You can run your entire company with 1 single email address and let the Messaging Engine take care of the rest.)

Database Integrated Unified Messaging

Database Integrated Unified Messaging means that all messages sent to a customer and from that customer are AUTOMATICLLY stored in that customers database file. All messages sent from everyone within the 3GB organisation and all messages received from that customer by anybody within the 3GB organisation are automatically saved in that customers database file and managed by the 3GB Unified Messaging System. (i.e. Email, Fax, SMS & VMS) This enables everybody within the 3GBusiness to view the ENTIRE correspondence within the customer file. (Based on Permission Rights)

e-Docs

The customer e-Docs section automatically managers all documents created, auto-generated, attached, sent and received within the customer file. It is uniquely different that it automatically managers all received email attachments and fax's, automatically labelling, cataloguing and categorising directly within the customer file. It is important to note that there are two parts to the e-Doc system, company and customer centric. Customer centric is a view of all documents specific to that particular customer and the associated contacts, company centric are all company generic templates, brochures,letters and reference documentation.

Product Manager

The product manger enables you to manage all different types of products. From companies that provide professional services to companies that carry thousands of products, you will find that 3GBusiness has been designed to support all.

The Product Manager was designed to enable business automation all the way up to the close stage. By providing all the necessary tools and features to manage products and leveraging the powerful 3GB Messaging, e-Docs and the business automation tools you will discover the power and simplicity of the product manager.

3GB CRM will enable you to maximise

• Companies Productivity
• IT / Messaging System
• People Resources
• Companies Documentation and Knowledge Sharing
• Specialisation and division of labour
• Customer Data